As cliché as it may sound, you never get a second chance to make first impressions. That’s why it’s critical to ensure all phone communications are a representation of the professional image you have worked hard to build since your business was founded. Luckily, small business owners don’t have to be experts at everything. If you run a small business, how can a call handling service boost your customer service?
Most small business owners consider themselves subject matter experts in their fields. While you are likely accustomed to treating your customers with respect, there simply is only so much time for customer interactions when you have a business to run. Experienced administrators are subject matter experts as well, meaning they can step in and provide the level of customer care you are accustomed to delivering. While handling a variety of call scenarios, virtual receptionists can make customers feel valued, offer personalize service, and defuse conflicts.
Versatile Problem Solving
Call handling service providers do a lot more than simply serve as the first point of contact for a business. In addition to transferring calls to the proper recipient, we can handle general inquiries, handle/ document customer complaints, schedule appointments based on preestablished preferences, and handle follow up calls as well.
Reduce Customer Wait Times
There is a personal touch customers feel when directly interacting with the owner of a business, but that can come at a cost if wait times start adding up due to unavailability. A customer handling service can reduce frustration by picking up the phone and promptly delivering solutions within two rings. Say goodbye to missed calls and missed opportunities.
Your business has likely formed an identity over time, and it is the job of a call handling service to adjust to that image and serve as an extension of your brand. When you work with a call handling service, make sure they are taking the time to get a thorough understanding of your business and its standard operating practices. No two businesses are exactly the same, meaning call centers should be prepared to deliver a customized experience shaped directly around your preferences.
Save Time with Administrative Solutions from My Admin Co
My Admin Co understands how challenging it is to juggle all the responsibilities that come with running a small business, and can help with yours! We offer reliable, convenient, and affordable administrative services, including a call answering service. To learn more about our services and take administrative tasks off of your plate, visit us online or call us today at (410) 324-3934.