Businesses of every size worry about attracting new customers to grow their revenue. While this is a good thing, it can also shift attention away from one of the other most critical tools that you already have to grow your revenue—your current customers. Loyal...
It's only natural to think about acquiring new customers when brainstorming ways to increase sales. Customer acquisition equals revenue growth, right? This is true, but many businesses are missing out one key detail here. If you spend too much time and energy...
Negative online reviews or comments are a major concern for business owners. Today, a company's reputation is largely based on online reviews, and an unfavorable review can be disastrous. Unfortunately, it’s impossible to avoid negative feedback. No matter how...
If you have mastered the art of attracting new customers to your small business the next step is to convince them to keep coming back. Despite its importance, retention is often overlooked in favor of acquisition. That said, for easier business growth and more sustainable income, customer retention is worth working on. Many of the […]
Customer experience has always been a high priority for small and large businesses alike. To stick out from a multitude of competitors, we must stay creative and look for new ways to appeal to our customers’ needs. As a result, new customer service trends will continue to emerge year after year. In this blog, we […]
As cliché as it may sound, you never get a second chance to make first impressions. That’s why it’s critical to ensure all phone communications are a representation of the professional image you have worked hard to build since your business was founded. Luckily, small business owners don’t have to be experts at everything. If […]
When customers experience issues with a product or detect an issue with billing, one of their first moves will be to give your business a call to sort it out. Now, its entirely possible that they will approach this situation with a bit of frustration, but your team should have a plan in place to […]
The best candidates don’t stay available for long, which can make it quite difficult to find the perfect receptionist for your business. If you are currently searching for a new receptionist, here are the three key traits we look for when adding receptionists to our own team. Friendliness and Politeness Being friendly and polite is […]
Hiring an answering service should be a no-brainer for all small businesses. Not only is an answering service more cost effective and efficient, but it presents a professional face to even the smallest of businesses. Let’s look at why your company – no matter its current size – can benefit from an answering service. A […]
When you’re in need of a service, how do you decide which company to give your business to? If you are like a lot of people, there’s a good chance that you spend some time browsing reviews before making your selection. As such, it’s safe to assume that others are checking out your business’ review […]
As you scroll down your social media feeds, you’ve probably realized that a big chunk of the content in front of you is from businesses trying to convince you that their product is worthy of your attention. The issue a lot of these businesses have is that they’re solely focused on selling you their product […]
As businesses grow, business owners often find it hard to stay on top of the magnitude of calls coming in throughout the day. If you find that you are regularly losing precious time handling phone calls, it may be time to consider hiring a call answering service. What should you expect once you sign up? […]
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